TORONTO, May 16, 2012 /CNW/ - CCEOC Inc. today announced their Contact
Centre Employer of Choice Platinum level 2012 designation for
Scotiabank Customer Contact Centres in Calgary, Cornwall, Toronto and
Halifax.
"We are extremely proud to be recognized as an employer of choice across
all our Centres in Canada," said David Dobrosky, Senior Vice President
of Customer Contact Centres, Scotiabank. "Our people are our greatest
strength. They are dedicated to building a great workplace, enabling us
to deliver exceptional customer experiences each and every day."
The Platinum designation marks the first multi-site assessment for
Scotiabank's four Customer Contact Centres. This is the fifth Platinum
award for the Toronto Contact Centre and the second for both Calgary
and Cornwall. The Toronto Contact Centre first reached Platinum status
in 2007 and has the highest continuous CCEOC ranking of any Canadian
financial institution. In 2011, Scotiabank received the CCEOC Five Year
Achievement Award.
"This is an outstanding accomplishment for Scotiabank," said Jeff Doran,
President of CCEOC Inc. "Scotiabank's dedication to continuous
improvement towards building an employer of choice workplace inspires
employees and positions the Bank as an industry leader. Their focus on
employee needs has had a profound effect on satisfaction, passion,
pride, engagement and performance. The Platinum level certification
also provides a real competitive advantage for attracting, retaining
and motivating top talent."
Scotiabank's Customer Contact Centres are dedicated to:
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Building a culture of support, growth and employee engagement
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Delivering practical advice and excellent service to Scotiabank
customers
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Diversity, community engagement, teamwork and personal and professional
development
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Being a great place to work and grow
The CCEOC award is the industry standard for recognizing and branding
people centric contact centers. Through the CCEOC assessment, a contact
center can quickly determine if they meet the qualification standards
and, depending on survey scores, can achieve Bronze, Silver, Gold or
Platinum ranking. Contact centres that achieve CCEOC designation
receive a certificate, are profiled on the official CCEOC corporate
web-site www.ccemployerofchoice.com and are promoted through various print and electronic news channels.
The CCEOC designation is valid for 12 months.
About Scotiabank
Scotiabank is one of North America's premier financial institutions and
Canada's most international bank. With more than 77,000 employees,
Scotiabank and its affiliates serve some 19 million customers in more
than 55 countries around the world. Scotiabank offers a broad range of
products and services including personal, commercial, corporate and
investment banking. With assets of $637 billion (as at January 31,
2012), Scotiabank trades on the Toronto (BNS) and New York Exchanges
(BNS). For more information please visit www.scotiabank.com.
About CCEOC Inc.
CCEOC Inc. specializes in building world-class, people focused cultures.
Since 2004, CCEOC has been delivering the Contact Center Employer of
Choice® Certification and Development program for regional, national
and international contact centers.
CCEOC consultants work with corporate clients to assess, develop and
advance employer of choice recognition and provide innovative programs,
workshops and seminars to help build high-morale, high-performance
operations. For more information on the Contact Center Employer of
Choice® certification program or to find out more about CCEOC education
and development services, email info@ccemployerofchoice.com or call 416 886-7007.
