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Press Release

Microsoft Amalga Adoption Lags Even with Its Ability to Share, Aggregate, and Analyze Data

Mixed success and--to some observers--an identity crisis follow the platform that seems tailor made to meet meaningful use, accountable care, and health information exchange needs
OREM, UT, May 08, 2012 /24-7PressRelease/ -- Despite worlds of potential, sales of Amalga have been limited and its overall KLAS performance score has dropped 14 points in the last two years, from 84.2 to 69.9, revealing a split personality in customer opinions. Some healthcare providers are pleased with the results that Amalga has achieved at their facility, and others are displeased with the product as a whole.
Given Amalga's potential, yet lack of progress, this KLAS study takes a closer look at Amalga's story. The report "Microsoft Amalga 2012: The Price of Flexibility" discusses why some customers experience success with Amalga and others only regret. In addition, customers share their opinions concerning the merger of Amalga and Qualibria into the Caradigm platform.
"Amalga is a flexible platform," strategic operations manager and report author Colin Buckley said. "Some customers report that flexibility comes with an unexpected caveat: complexity. This complexity ultimately translates into expenses that many customers were specifically hoping to avoid when they made their Amalga purchase."
For this study, KLAS interviewed 15 Amalga sites to understand what attracted them to Amalga, the value they found in the solution, any surprises they encountered, and what advice they would give prospective buyers.
The "Microsoft Amalga 2012: The Price of Flexibility" report is available to healthcare providers online for a significant discount. Both healthcare providers and vendors can visit to purchase the report. KLAS members can learn more about Microsoft Amalga and the clinical portals/aggregation market segment by logging in to their account at
About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS' mission is to improve delivery by independently measuring vendor performance worldwide for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and more than 2,500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to, email, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at
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