ALDIA Logistica contracts TelOnline for a solution that includes VoIP, Call Recording and Call Center.
Bogota, Colombia (PRWEB) November 23, 2011
ALDIA Logistica, a logistics operator, has awarded TelOnline SAS., a contract to deploy an IP telephony solution that would enhance their business phone systems and unified communications in Colombia. The solution provided by TelOnline includes VoIP telephony, full recording integrated to the shipping tracking system, automatic dialer server and integration of offices in Bogota, Medellin and Cali. The platform is based on Switchvox SMB AA305, a Grandstream GXW4104 VoIP Gateway that converts analog lines to IP and an auto-dialer application developed and customized by TelOnline to allow easy management and control of the logistics operation.
Switchvox SMB AA305 is based on Asterisk, the world’s most widely adopted open source communications software. Switchvox can offer a feature set that rivals those of the most expensive unified communications solutions, but at a price that small business can afford. An average cost savings of 60 to 80 percent over comparable voice over IP (VoIP) business phone systems. It is an economical, high performance, full featured IP PBX. Switchvox SMB AA305 supports up to 45 concurrent calls and up to 150 users. It also supports up to 10 call recordings and up to 15 simultaneous conference calls participants. SMB AA305 has real time Switchboard application for every user. It can be managed through web interface and through smart phones like Blackberry, iPhone & Android.
The Grandstream GXW4104 Gateway offers an easy to manage, simple to configure IP communications solutions. GXW4104 offers a cost-effective IP solution to help manage communication cost while increasing the feature functionally of their phone systems.
The Voice Dialer Server, integrated with Switchvox’s API, allows ALDIA Logística to configure via web the voice messages to be sent to the customers contact list. It’s a web-based program that allows, in real time, to manage and contact their leads and customers. It reduces the time to reach customers by 50-70% compared to manual dialing.
ALDIA Logistica chose TelOnline because “It provided the best solutions for our company needs. We needed a solution that allowed us a constant and detailed follow up of our delivery service. The solution provided by TelOnline allowed us to monitor each customer campaign providing an effective control of their calls,” stated the ALDIA Logistica project engineer Javier Leal Alvarez.
“Thanks to our customers, every new project is a challenge which strengthens us day by day, allowing TelOnline to provide solutions to assist our clients businesses grow. Our team is working closely with ALDIA Logistica in order to meet all expectations and help them achieve a high return on their investment,” stated TelOnline’s President Juan Carlos Castañeda.
About ALDIA Logistica
ALDIA Logistica is a logistics operator, which integrates the activities of the supply network to meet the specific needs of customers. ALDIA counts with operations in Colombia, Venezuela and Ecuador. As logistics operators, ALDIA implements, operates and develops logistic service for the supply of raw materials to production factories. Storage and distribution of finished product to the consumer, while looking for efficiency and lower cost to the client. For more information about ALDIA Logistica please visit http://www.aldialogistica.com or call +57(1)422-1300 in Colombia.
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, iPBX, call centers, automatic dialers, recording systems, embedded software development for telephony, integration and assembly of CRMs, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in Latin America and the United States. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit http://www.Telonline.com or call USA +1(954)894-6181 or call Colombia +57(1)325-9832.