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Press Release

Texas Telephone Provider Explains Pros and Cons Of VoIP Phone Systems

Is replacing your legacy phone system with a new VoIP-based system the right choice for your business? In many cases, the answer is yes, but let’s look at some pros and cons of VoIP for business. Then you can decide what’s right for your business.

VoIP Explained

VoIP stands for voice over internet protocol. It’s a method of routing voice data (such as phone calls) over the internet. In the 1990s and early 2000s, VoIP call quality was far inferior to landline phones. It remained a niche product chiefly used by hobbyists and those looking to save on phone bills.

As hardware and broadband speeds both improved, VoIP became more mainstream. Today, many businesses have replaced their legacy phone systems with business VoIP plans. There are many benefits to VoIP as well as a few drawbacks.

Pros of VoIP

Companies who have embraced business VoIP point to benefits such as these.

Cost Savings

Traditional phone systems can be expensive. Costs for hardware and infrastructure as well as the monthly cost per line all add up to a hefty sum. VoIP, on the other hand, is much more flexible as far as cost. The infrastructure is “free” in that VoIP piggybacks off your existing network infrastructure. Most providers also provide equipment for a monthly fee, eliminating the sticker shock of converting to a new hardware system.

You’ll also save on the cost of the calls themselves. PC-to-PC calls are typically free. PC-to-landline calls aren’t free, but usually, the rates are lower than traditional phone system rates.


Because VoIP runs over your existing network infrastructure, it’s more efficient than traditional phone systems. If you renovate or move into a new space, you’ll notice the time and cost savings immediately: no one is running phone cable.

VoIP also gains efficiency through the use of softphones. Not everyone needs a physical handset these days, and a softphone (software combined with a USB headset, typically) is far cheaper than a physical VoIP phone.


With traditional telephone systems, there is a firm limit to how many lines can be run without building out additional infrastructure. With VoIP, you can scale up or down as needed, since your connections aren’t based on literal lines anymore. Your only limitation is your bandwidth. This is a huge advantage for businesses that scale seasonally.

Advanced Features and Innovation

VoIP systems have a software component and are tied into users’ computers, allowing for a whole raft of innovative features that traditional phone systems can’t match. In the office, you can start a phone call from chat or email or initiate multi-party calls from your desktop. You can share file attachment during your call, and you’ll have access to visual voicemail via email. Outside the office, you can route your VoIP extension to your mobile and answer your phone as if you’re still at your desk.

Cons of VoIP

Before you take the leap to VoIP, be aware of the following potential drawbacks.

Power and Internet Required

You can’t run a VoIP phone system without both electrical power and internet access. Traditional landline phones don’t need internet access, and some worked even when the power was out (though the latter isn’t likely in today’s offices regardless). If your business experiences frequent internet outages, VoIP might be the wrong choice.

It’s worth noting that many VoIP providers have established procedures in place to handle outages. For example, the system administrator may have access to a web portal (accessible remotely or via cellular data) that allows the enabling of call routing to employees’ cellphones.

No More Line Sharing

Again, this is somewhat of a niche complaint, but most VoIP systems won’t allow you to route the same extension to multiple handsets. Certainly, if you implement softphones, individual extensions are required. A decent-sized department that doesn’t get a lot of phone traffic may prefer to map the same extension to all phones or personnel, and this usually isn’t feasible with enterprise VoIP.

Check Your Bandwidth

VoIP runs over your intranet and internet connections, so it’s important to ensure you have enough bandwidth to make the switch. This is rarely a concern at the enterprise level, but small businesses running on DSL or cable might need to upgrade their connection along with the switch to VoIP.


Given its pros and cons, VoIP still comes out on top for many organizations. If you’d like to learn more or are ready to begin the conversation about switching to VoIP, contact us today. ICS is a business telephone service provider in Houston, San Antonio, and Austin and we’re ready to answer your questions and guide you through the process.

Media Contact
Company Name: ICS
Contact Person: Jason Simons
Email: Send Email
Phone: (713) 225-5427
Address:6210 Rothway St #190
City: Houston
State: Texas
Country: United States

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