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Press Release

Feb 12, 2019 11:56 UTC

Digital-Only Banks: Threat or Motivator - 2018 Report Explores the Risks, Vulnerable Customer Segments and Actions that Incumbents Could Make to Improve their Retention Prospects -

DUBLIN--(Business Wire)--The "Digital-Only Banks: Threat or Motivator?" report has been added to's offering.

The report "Digital-Only Banks: Threat or Motivator?", aims to assess the risk posed by digital-only banks, identify vulnerable customer segments, and highlight actions that incumbents could make to improve their retention prospects.

The emergence of digital-only banks has jolted incumbents into varying degrees of panic. On paper, their business model seems enviable. Operating costs are low, unburdened by old legacy IT systems and costly branch networks. Consequently, superior operating efficiency enables competitive pricing. In addition, newer technology infrastructure allows for a more sophisticated and capable digital banking experience for customers. Faced with this new challenge, it is important for incumbent banks not to forget what their customers actually want.

While digital-only banks do possess significant competitive advantages, recent launches have demonstrated they also face difficult challenges that technology or price can't solve. The benefits of digital banking to the customer and provider make the broad direction of strategy fairly simple: digitize.

The key question for banks is, to what extent? Do digital-only banks pose such a threat to valuable customer bases that wholehearted emulation is required? Or would digitizing selected parts of bank propositions be sufficient to mitigate the threat?

Key Highlights

  • One in three consumers globally indicate a willingness to transfer their primary banking relationship to a digital-only provider.
  • Consumers in India, Singapore, and Scandinavia are the most receptive to using a digital-only bank as their main current/checking account.


This report assess the threat posed by digital-only banks and highlights changes incumbents could make to their digital banking platforms to mitigate the risk by analyzing the unique environments shaping demand across a range of different markets.

  • Identifying customer segments most at risk within affluence and generational bandings.
  • Highlighting the PFM tools and mobile banking features that are most in-demand.

Reasons to buy

  • Build a more targeted retention strategy
  • Make more informed decisions about investments in PFM tools
  • Determine which mobile banking features to implement first.

Key Topics Covered:


1.1. Market summary

1.2. Key findings

1.3. Critical success factors


2.1. Demand for digital-only

2.1.1. Incumbents in India and the Nordic markets are most at risk from digital-only challengers

2.1.2. Digitally savvy millennials, generation X, emerging, and mass affluent customers are most at risk

2.1.3. The customer segments most at risk are the most valuable

2.2. The perception of digital-only banks and the reality of the threat

2.2.1. At-risk customer segments believe digital-only banks offer better rates and digital banking functionality

2.2.2. At-risk customer segments cite innovation and poor digital banking functionality as reasons for switching provider


3.1. Reduce the functionality gap

3.1.1 Mobile banking features that remove pain points in customer journeys are most in-demand

3.1.2 Examples of new mobile banking features

3.1.3 Offer PFM tools that provide financial clarity and help customers achieve their goals



Companies Mentioned

  • Barclays
  • Commonwealth Bank of Australia
  • Nationwide
  • CIBC
  • Simplii Financial
  • Ally Bank
  • Finn
  • Marcus
  • Atom
  • Monzo
  • Lloyds Bank
  • Paytm Bank
  • Digibank
  • Xinja
  • Volt
  • Pelikin
  • 86 400
  • Frank
  • Tangerine
  • Bank Norwegian
  • Instabank
  • Starling

For more information about this report visit
Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Banking

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