BURLINGTON, Mass.--(Business Wire)--
HealthEdge®,
provider of the only integrated financial, administrative and clinical
platform for transformative health plans, today announced the results of
its latest Voice of the Market Survey, a member satisfaction study of
more than 2,500 health insurance subscribers from across the United
States. The survey findings indicate that, despite reporting high
satisfaction and trust in their health insurers, consumers are weary of
rising costs and missing services, with nearly a third of respondents
blaming health insurers for the high cost of healthcare. Further, the
results also show that consumers are eager to participate in bending the
cost curve of healthcare through better understanding of their benefits,
tools to find less costly care and incentives for staying healthy. The
full report of the survey findings is available to requestors
by
clicking here.
“The results of the survey show that while consumers across all of our
survey demographics express high satisfaction with their health insurers
today, they are looking to these organizations to improve on various
services and tools,” said Steve Krupa, CEO of HealthEdge. “Consumers are
actively looking to their health insurers to provide them with tools to
help manage out of pocket costs, incent healthy behaviors and navigate
the complexities of their benefits. These factors will become even more
important as Millennials and other age groups grow their influence and
buying power for healthcare services.”
Specific findings from the survey include:
-
Across all demographics, consumers report relatively high satisfaction
with health insurance companies, with insurers earning an average
rating of 4 out of 5 stars by survey respondents.
-
Consumers overwhelmingly hold more trust in the current insurance
model (69 percent) over government-run programs (19 percent) or
potential new partnership models from proposed mega-mergers among
retailers such as Amazon, CVS or Walmart (12 percent).
-
Despite high member satisfaction and trust in their health insurers,
Millennials (664 respondents), the largest demographic age group in
the U.S. today, assign the blame for the high cost of healthcare to
health insurance companies (35 percent) over other stakeholders.
-
A significant percentage of respondents from all age groups (more than
40 percent) reported that their health insurers are missing key
services that would increase their overall member satisfaction. These
include: tools/information to better understand benefits, more
incentives for healthy behaviors and tools/information to help find
less costly care.
This survey was commissioned by HealthEdge and conducted by Survata, an
independent research firm in San Francisco. Survata interviewed 2,513
primary health insurance subscribers online between May 3, 2018 and May
15, 2018. For further information, visit survata.com.
About HealthEdge
HealthEdge® provides modern,
disruptive healthcare IT solutions for core administration and care
coordination that health insurers use to leverage new business models,
improve outcomes, drastically reduce administrative costs and connect
everyone in the healthcare delivery cycle. Our next-generation
enterprise solution suite, HealthRules®, is built on modern, patented
technology and is delivered to customers via the HealthEdge Cloud or
onsite deployment. An award-winning company, HealthEdge empowers health
insurers to capitalize on the innovations, challenges and opportunities
that await in the new healthcare economy. For more information, visit www.healthedge.com.
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HealthEdge
Melissa O’Dowd, 781-285-1300
modowd@healthedge.com
