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article imageMinnesota man ejected from flight for tweeting about bad service

By Anne Sewell     Jul 25, 2014 in World
Denver - Duff Watson won't be flying Southwest Airlines again in the future, after he and his family were asked to leave the plane because he tweeted about the bad service he received at the gate.
Watson was waiting with his children to board a Southwest Airlines flight in Denver. He was eligible for priority boarding, but it seems his children were not, and he got into an argument with the gate agent about the situation.
Watson was told he would have to wait with his six- and nine-year-old children, so he got mad. Just before boarding the plane he said to the agent: “Real nice way to treat an A-list. I’ll be sure to tweet about it."
And he tweeted indeed about the poor service he had received, saying: "Wow, rudest agent in Denver…not happy" including the first name and last initial of the agent.
He was then asked to leave, before even entering the plane. According to the gate agent, she felt the tweet was threatening and told Watson to delete it or be denied entry to the plane.
“I was left, you know, very upset, very embarrassed, very humiliated,” Watson told television station WWCO.
While the offending tweet has been deleted, the following is still on Watson's Twitter feed:
"Unreal exp. Awaiting resp. from airline. Asked for name of rude gate agent. We board. I tweet. Kids & I pulled off unless I delete. AYKM?"
Watson told CBS Minnesota that "there was no use of profanity and were no threats made," adding, ‘There was nothing other than, you know, a terse exchange between a customer service agent and a customer.’
A statement from Southwest Airlines confirmed that passengers had been removed from the flight:
“The Customer was briefly removed from flight #2347 from Denver to Minneapolis/St. Paul to resolve the conversation outside of the aircraft and away from the other passengers. Our decision was not based solely on a customer’s tweet. Following a successful resolution, the customer and his family were able to continue on the flight to Minneapolis.”
Watson and his children did receive an apology and $50 vouchers for the kids, but he says he will never use the airline again and he tweeted about it:
"The follow-up from the incident on Sun. with @SouthwestAir is now a double insult. Choose a kinder airline. #neveragain Family deplaned?"
More about Duff Watson, Southwest airlines, Twitter, Tweet, Complaint
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