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Local restaurant calls out dishonest reviewer on Yelp

The Yelp user, “Dan W,” gave the Millbrae restaurant a one-star review. About two-weeks ago, the reviewer claimed the restaurant was busy and it was potentially understaffed. He continued to say that it wasn’t that classy and the restaurant refused to seat him. He added that he left after waiting one minute.

The owner of the Wonderful restaurant, as well as his management team, responded to the review by posting a video of the day Dan W. visited the restaurant. The video showed Dan W. walking into Wonderful, look at the waiting list and then left in under 30 seconds.

The restaurant not only posted the surveillance video, but it said that nobody refused to seat him, and he simply refused to wait in line like everyone else because he thought he was special, and the rules didn’t apply to him.

Dan W. responded back and defended his one-star rating and his review, saying that it was an accurate review based on his experience. He also told the restaurant that they didn’t have permission to use a video of him and put it on the internet.

The review also said that the restaurant has lost his business and he shall never return again. The restaurant threatened to have him arrested for trespassing if he ever returned. As for the review, Yelp removed the negative review, and Dan W.’s Yelp account was deactivated.

Note: In the video, Dan W. enters the restaurant 17 seconds into the clip.

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