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article imageConsumer Reports slams Fiat for 'well below average reliability'

By Business Insider     Feb 23, 2016 in Technology
On Tuesday, Consumer Reports singled out Fiat Chrysler Automobiles in the publication's annual Automotive Brand Report Card as having vehicles lacking in quality.
"All Fiat Chrysler brands finished in the bottom third of the rankings, with Fiat coming last," Consumer Reports wrote in a statement.
"The reasons why most FCA products are at the bottom of our Ratings is mostly due to poor reliability and sub-par performance in our testing. Only the Durango is recommended," Consumer Reports automotive specialist Mike Quincy told Business Insider in an email.
"The Ram 1500 and Jeep Grand Cherokee WOULD be recommended, but poor reliability brings them down," he added. "Many products, such as the Jeep Compass and Patriot, are very old designs that weren't competitive — even when new."
As for Fiats, Quincy wrote, "All the Fiats we've tested did not do well in our evaluations and have well below average reliability."
Consumer Reports' annual Brand Reports features 30 brands ranked by the publication's staff based on the scores earned by their vehicles in testing conducted at CR's Auto Test Center in Connecticut.
In response to the Report Card, Fiat Chrysler North America's vice president of quality, Matt Liddane, issued the following statement:
We value all feedback from our customers and third-party evaluators, including Consumer Reports, as it helps guide our product improvements. We respect Consumer Reports' opinion, as they're one of the many third-party evaluators we receive comments from. With that being said, we encourage customers to experience our vehicles for themselves. We continue to aggressively pursue both product and launch-quality improvements as they are top priorities for the Company and our internal measurements are showing progress.
Consumer Reports' criticism of the Italian-American automaker is just the latest in a string of reliability concerns stemming from the company's products.
Last year, the publication told Business Insider its readers reported issues major issues with Fiat Chrysler's UConnect infotainment system as well as with the company's ZF 9-speed automatic transmissions.
The problems, however, have not thus far affected Fiat Chrysler's sales momentum. FCA finished 2015 fourth in sales with more than 2.2 million cars, trucks, and SUVs sold in the US.
Audi, Subaru, Lexus, Porsche, and BMW finished at the top of the Consumer Reports' 2016 Brand Report Card.
This article was originally published on Business Insider. Copyright 2016.
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