to TorrentFreak, anyone who has purchased a Disney Christmas movie through Amazon by means of downloading will not be able to watch those until after the beloved holiday.
The reason for the move, or at least the explanation given to a customer by Amazon customer service, is so Disney could exclusively air those movies on their own channel, according
to The Guardian. The customer in question had downloaded "Prep & Landing" and discovered it was not available when he went to put it on for his kids.
The customer then got an e-mail directly from Amazon spokesperson Sally Flouts saying that he was given the wrong reason by customer service, according
to Ars Technica:
"The problem you experienced was a temporary issue with some of our catalog data and it has been fixed. If you still have problems, please let us know. Customers should never lose access to their Amazon Instant Video purchases. If they have any issues accessing purchased videos, they should contact customer service."
to TorrentFreak, however, users who go to purchase certain Disney titles such as "Prep & Landing," will get this message:
"Due to our licensing agreements this video is currently not available for purchase or rental."
Disney did not comment on the incident.