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article imageInternal Revenue Service ignoring 60 percent of taxpayers' calls

By Owen Weldon     Apr 3, 2015 in Business
The deadline for filing taxes is on April 15, but the Internal Revenue Service is reportedly ignoring 60 percent of phone calls from those working on their tax return.
John Koskinen, the commissioner, said that budget cuts this year has caused a noticeable impact on taxpayer service. Koskinen said that they had to reduce hiring of extra seasonal help, which they usually bring in during the filing season. He continued to say as a result of this, phone level service is below 40 percent.
Just a few weeks ago, Koskinen said that the agency was answering 43 percent of phone calls, according to Washington Times.
Koskinen said that a budget boost would help the agency staff their customer service lines, and it could help the agency reverse staffing cuts.
Koskinen said that they are aware that taxpayers are lining up outside some of the agency's offices, hours before they are even open. He continued to say that you would think the agency was selling an Apple watch when you look at the lines. He also said that this isn't a new story, it's just gotten worse.
The commissioner complained that the IRS is now the lowest level of funding since 2008, and as a result the agency has done fewer audits and collection cases.
More about Irs, Internal revenue service, Calls, Taxpayers
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