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article imageAirlines must improve customer service

By Andrew Majewski     Nov 22, 2006 in
Govt watchdog groups say there are many areas airports need to improve in such as giving information about flight delays and handling bumped passengers.
The following improvements were needed among the 14 major airlines:
• Giving passengers accurate and timely information about delays and cancellations
• Training employees who assist passengers with disabilities
• Explaining to frequent fliers the rules and restrictions governing redemptions, and
• Compensating passengers who agree to give up seats on overbooked flights.
This news is so obvious, it;s barely news. Just fix it already.
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