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Comcast improves disability services in a number of areas

By Robert Kingett     Oct 29, 2013 in Technology
Philadelphia - This month Comcast has announced three new initiatives to support their customers with disabilities. No other cable provider is making such accessibility improvements at the time of this writing.
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company.
the first accessibility commitment is a dedicated support team that people can call directly when they are having difficulty accessing Comcast content.
they are also offering a set of movies and TV shows through their On Demand service that highlight people with disabilities being successful. Finally, their accessibility lab is working on designing new ways for customers to access their content including the Talking Program Guide
Now, customers can contact a dedicated support team of 22 agents specially trained on all things related to Comcast accessibility, in the new Comcast Accessibility Center of Excellence for help with these and other general support issues.
Services such as closed captioning, audio description, and alternative billing documents and methods are key essentials to making sure that the disabled community gain equal access. Comcast have also made it easier to receive support online for disabled customers. Customers can access the center directly by calling 855-270-0379 seven days a week between the hours of 9 a.m. and 10 p.m. (ET). Customers can also contact an Accessibility Center of Excellence representative via chat.
Comcast has gathered a collection of programming including award-winning movies, biographical films, documentaries, TV shows and interviews across Xfinity On Demand, and on the Xfinity TV Player app that positively portray people living with disabilities.
The collection highlights people with all kinds of disabilities. The shows will have Closed Captioning and audio description, accessed via the SAP function on Comcast boxes. The range of movies and TV shows are plentiful, including Children of a Lesser God, High Ground, I Am Sam, Mr. Holland's Opus and Radio; TV shows including CSI (CBS), Friday Night Lights (Xfinity Streampix), Glee (FOX), Grey's Anatomy (ABC), The Michael J Fox Show (NBC), Parenthood (NBC), Project Runway (Lifetime), Push Girls (Sundance) and Switched at Birth (Xfinity Streampix); as well as specials including Bio: Heather Mills (Bio Channel), Lives Worth Living (PBS), Moto X (ESPN) and multiple interviews with Paralympic athletes (NBC Sports) and interviews conducted by Xfinity TV with blind adventurer Erik Weihenmeyer
The Comcast accessibility lab is also working very hard on upcoming projects. It serves as 4 componerns. A forum to give and receive accessibility feedback from companies who imply disabled workers, a development lab for projects oh come, and a showcase of assistive technologies used by people with disabilities to interact with mainstream mobile, online and desktop user interfaces. the space brings together cutting-edge solutions that the Company plans to launch in 2014.
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