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article imageRyanair must pay up for refusing to let Spanish toddler fly

By Anne Sewell     Aug 20, 2013 in World
Palma - Back in 2011, Irish low-cost airline Ryanair refused to accept a Spanish family's identity document for their three-year-old child and stopped them from boarding. Now the courts say they will have to pay compensation.
In January 2011, a married couple and their three-year-old son wanted to travel home to Ibiza in the Balearic Islands after a short break in Barcelona.
As is normal in Spain, the family presented Ryanair ground staff with the Spanish "Libro de Familia", which is a passport-style document listing information about the husband and wife and any children they may have, along with a residency certificate. Under Spanish Law, these are valid documents to allow under-14s to fly.
However, Ryanair ground staff refused to accept the documents, instead demanding a passport or Spanish ID card (DNI) for the child. The family were not allowed to board their flight.
The case was taken to the justice system by Spain's state air authorities, and a court in Palma de Mallorca has now reached the decision on the matter.
The court has ruled that Ryanair will have to pay 1,222.26 euros of compensation to the family which will cover the cost of the new flights it was necessary for the family to book, as well as the hotel room they needed while stranded in Barcelona, and also the day of work missed by the husband as a result of the incident.
Another incident happened just over a month ago, when a Valencia court forced Ryanair to pay 1,001 euros compensation to a family for a similar situation, that time involving a two-year-old girl.
As reported on Digital Journal, the Irish airline has caused a few incidents in Spain by refusing to accept local rules and regulations, including turning away a young man who tried to board with a bottle of whisky purchased in the duty-free shop at Málaga airport.
This was despite the fact that Spanish national airport authority AENA said in 2011 that passengers had the right to carry separate bags on to flights containing their shopping purchases made at airports.
More about Ryanair, Barcelona, libro de familia, Family, refused boarding
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