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article imageUK man turned away from Ryanair flight in Málaga due to whisky

By Anne Sewell     Aug 18, 2013 in Travel
Guy Horne treated himself to some duty-free Glenmorangie whisky at Málaga airport, but ran into a problem when trying to board his flight to Manchester and was not allowed to get on the plane.
The Glenmorangie whisky knocked Horne back £36 ($56) and when he tried to board the flight, Ryanair staff on the plane told him he would have to pay a £50 ($78) surcharge to take the bottle on board.
Horne explained to the Metro newspaper:
"I took the bottle out of its box and tried to fit it in my bag but she [the stewardess] still said no. I was begging and pleading with her to let me on the plane but she wouldn’t let me. I was stood there at the entrance to the plane and I was completely powerless. I was just in a state of disbelief. You just want some commonsense.”
Horne apparently did not have sufficient cash on him to pay the £50 ($78) surcharge. Apparently a couple behind him in the queue offered to carry the bottle on to the plane, but staff refused as they were not traveling together.
Horne said: “It was very unpleasant. I was pleading with this woman to let me on the flight but they just refused."
“I said they could keep the bottle but to let me get home but she just refused."
“They gave me no help, knowing I had just six euros on me, and completely disregarded me after they said I had missed the flight.”
Horne eventually caught an EasyJet flight several hours later, which cost him almost £200 ($312), paid for by his mother Diane at the airport.
Horne's mother branded Ryanair “a law unto themselves” and told the media that she was disgusted at how they treated her son. She added: “How can they get away with this?”
Spanish national airport authority AENA said in 2011 that passengers had the right to carry separate bags on to flights containing their shopping purchases made at airports.
According to AENA Director Commercial Services & Properties Mariano Sanz:
“With this new law passengers are allowed to take an extra bag with purchases onto their flights. We have communicated strongly to Ryanair that they must obey the rules. When we told them, they said they would comply with Irish law rather than Spanish law; but we said that this was not acceptable, and we repeated that they must follow the rules in place at Spain’s airports.”
According to Ryanair, “In this case, the passenger had two additional pieces of hand luggage, which he failed to fit inside his cabin bag and he refused to pay for these additional items prior to the closing of the gate."
Adding: “Ryanair will not delay its flights for passengers who fail to comply with its terms and conditions of travel.”
According to AOL, tourists were not impressed when Ryanair recently announced its baggage charges were increasing by 66 percent in time for the summer. Reportedly this was in a bid to discourage people from bringing hold luggage on flights.
Many holidaymakers report that while the Ryanair flights are cheap, there are so many extras, it ends up costing travelers more.
Other Ryanair news:
Ryanair Ibiza flight taken over by group of drunken hooligans
More about Spain, Malaga, Manchester, Ryanair, Flight
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