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article imageCustomer service stars honored at ICMI awards gala Special

By Michael Essany     May 29, 2013 in Business
It may not receive the global media coverage of the Academy Awards, but for thousands of Americans, receiving quality customer service is more important than even a front row seat at the Oscars.
On Wednesday, Pyments.com covered the 2013 International Customer Management Institute (ICMI) Global Call Center Awards. As you might expect, the ceremony honors the best of customer service, including best call center agent.
In other words, for one night, customer service professionals have an opportunity to walk the red carpet and soak up the spotlight.
The ICMI, a leading global provider of resources for customer management professionals, presents the ICMI Global Call Center of the Year Award to companies, contact centers and individuals in the customer management industry.
"It's an outstanding program," Scott Tanzow, a customer service consultant with IToPossibilities, tells Digital Journal. "Customer service excellence has never been sexy, but this awards banquet really underscores the importance of the service these men and women provide to consumers everywhere. Without quality customer service, industries would collapse."
At this year's gala in Seattle, Washington, North American Bancard's Noe Vazquez was awarded the honor of Best Call Center Agent.
“As a member of the NAB customer support team for the past six years, Noe has repeatedly proven himself as a motivated individual who is committed to improving the overall customer experience for our merchants while driving operational efficiencies across the company,” said Terri Harwood, chief operating officer of North American Bancard. “We congratulate Noe on his achievements, which we believe represent the efforts of all of NAB’s customer service and support teams and their unyielding commitment to our merchant customers.”
Among the night's other big winners were:
- Contact Center Supervisor of the Year: Brian Fornuto, NewYork Life
- Contact Center Manager of the Year: Deb Brown, Guardian Life
- Customer Service Business Leader of the Year: Josh Chapman, cars.com
- Best Quality Assurance and Customer Service Program: Troy Shaffer, Optum RX
- Best Use of Technology: Hyatt
- Best Strategic Value to the Organization: NewYork Life
- Best Small-to-Medium Call Center: UniSuper
- Best Large Call Center: Wells Fargo
To learn more about the gala and its big winners, click here.
More about Customer service, ICMI, Awards