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American Airlines reservation system glitches, flights grounded

By Leigh Goessl     Apr 16, 2013 in Travel
An American Airlines computer system went down on Tuesday which affected travel. All flights were grounded until the issue is fixed.
American Airlines grounded all of their flights on Tuesday afternoon after a computer glitch impacted their reservations system.
"American's reservation system is experiencing intermittent outages," American Airlines spokesperson Andrea Huguely told NBC News. "We're working to resolve the issue as quickly as we can."
According to Reuters, the computer problem halted at least 200 flights. A company spokesman said that other flights would also be "indirectly" impacted.
Reportedly, passengers are frustrated and have taken to social media to vent. The company has sent out apologies on Twitter, but at this time not much other information has been shared.
At this time the airline hopes to have things restored by 5 p.m. Eastern/4 p.m. Central time. American Airlines has posted a message on its home page which states:
American's network system is experiencing intermittent outages. At this time, we are in a system-wide ground delay that will last until 4:00pm CDT as we work to resolve this issue as quickly as we can. We apologize to our customers for any inconvenience.
American Airlines is currently in the midst of a proposed merger with U.S. Airways. American Airlines had previously filed bankruptcy and yesterday a plan of reorganization to exit the bankruptcy was filed in U.S. Bankruptcy Court.
UPDATE 5:30 p.m. ET:
American Airlines posted on its website its computer systems were restored as of 3:30 p.m. CT/4:30 p.m ET. The company apologized for any inconveniences and did note that ongoing delays were anticipated throughout the remainder of the day.
No cause for the problem has been reported at this time.
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