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article imageFamily kicked off United flight after complaining about movie

By Leigh Goessl     Apr 6, 2013 in Travel
A family was recently removed from a flight traveling from Colorado to Maryland. Reportedly, they were deemed a security risk after getting upset about the in-flight movie being shown on the United flight.
On a recent United Airlines Denver to Baltimore flight, a family was kicked off after they repeatedly complained about the in-flight movie being shown. The flight was diverted to Chicago's O'Hare Airport where the family was removed from the plane.
According to the Atlantic, the incident occurred on Feb. 2, 2013 on United Flight 638.
The problem seemingly started after the parents complained about the PG-13 rated film, "Alex Cross", being shown in the view of their two young children, ages 4 and 8. Allegedly, they'd asked the flight attendants to turn off the monitor and were purportedly told "it was not possible".
"The first flight attendant also claimed that the screen could not be folded up independently (which it clearly could) and that even if it could, she would still not authorize closing it because of the passengers sitting behind us," the parents said, reported the Atlantic. "At this point, the passengers behind us spoke up and agreed the content was inappropriate for children and announced it would not bother them at all to switch it off."
Even though other passengers were not disagreeable to the idea of turning off the movie, the film continued to be played.
Resigned to the fact the movie was going to continue, the parents said they spent the time on the flight distracting their kids while the film was on so they weren't viewing the scenes which contained inappropriate content.
"We asked if the captain has the authority to address this issue, but received no response," the family said. "Throughout these interactions the atmosphere was collegial, no voices were raised and no threats, implicit or explicit, of any kind were made. The flight continued without incident, while my wife and I engaged our children to divert their attention from the horrific scenes on the movie screens."
Media reports say the captain subsequently announced the Baltimore-bound flight was being diverted due to "security concerns". The plane landed. Next thing the family knew they were led off the plane and dropped off in Chicago. The family indicated they had no idea they were the "security concern" when the plane was being diverted from its original route.
After a short interview by representatives from various law enforcement agencies who met them at the gate, the family was reportedly cleared as a risk. The family says they were then rebooked on another flight headed to Baltimore.
United Airlines gave a response to Fox News:
"United flight 638 from Denver to Baltimore diverted to Chicago O'Hare after the crew reported a disturbance involving a passenger. The flight landed without incident and the customers were removed from the aircraft. We reaccommodated the customers on the next flight to Baltimore and have since conducted a full review of our inflight entertainment."
What do you think about child unfriendly movies being shown on a flight on drop down screens?
Should the plane have been diverted after the parents complained?
More about Family, United airlines, complaints about inflight movie, inflight movie, Security risk
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