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article imageCustomers asks why Subway's foot-long sandwich was only 11 inches

By Armando Tamayo     Jan 17, 2013 in Food
Matt Corby's Facebook post of a Subway foot-long sandwich with a tape measure that only measures 11 inches has sparked outrage from Subway customers online, particularly in the company's official Facebook page.
Apparently, Corby bought the "one foot-long" sandwich from a local Subway chain in Australia and decided to measure it to see if it reall was 12 inches, but was surprised to learn that "it was an inch shorter".
The photo was posted by Corby on Subway's Facebook page with a comment, "Subway, pls respond" and quickly got the attention of Subway customers and Facebook users. As of this writing it received more than 130,000 likes, 3,800 shares and 5,800 comments.
Several explanations were given as to why the sandwich was an inch shorter. A post from Gawker said, "...contrary to popular belief, a toasted sub tends to shrink, whereas a cold sub maintains its full size."
Corby's Facebook post received various responses supporting his allegation, along with several accusers and Subway defenders.
Some posts accuses the American chain of ripping off its customers by not fulfilling what it has advertised. There were others who accuse Corby of hyping his Facebook post by using a fake tape measure or that he has already took an inch from the sandwich because it was already cut in the middle. Others say the sandwich was not from Subway in the first place but came from some other food outlet.
At any rate, a Subway representative responded to the online frenzy with an e-mail to Huffington Post that says, "We have seen the photo you referenced of a Subway sandwich that looks like it doesn’t meet our standards . . . We always strive for our customers to have the most positive experience possible, and we believe this was an isolated case in which the bread preparation procedures were unfortunately not followed."
Subway has been in the news early in the month when a customer in Florida became upset because he didn't have ketchup in his Philly cheesesteak. Apparently, Subway does not offer ketchup as one of its condiments, and the confrontation led the Subway cashier to challenge the customer to a fight which later led to his dismissal.
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