The City of Minneapolis
and Kana Software
announced a new mobile app that will allow residents to process service requests with greater efficiency. With Minneapolis 311 mobile application, residents will be encouraged to self-report problems in and around the metropolitan area using the city’s network over the Kana Lagan Open311 system.
What kind of issues or problems can be reported using this brand new app? The apps functionality allows for residents around the metropolitan area to self-report potholes, broken street lights, and other important service requests.
The Minneapolis 311 app can be downloaded with popular smartphone devices available on the market. It’s fully supported on the iPhone, Android, and Blackberry compatible.
According to the company’s press release
, “The issues are then seamlessly logged in the City’s Lagan 311 system and automatically routed to relevant city departments.” In other words, everything is routed in a streamline fashion with a seamless integration that the city will benefit from addressing issues in an efficient manner.
“We want to encourage every citizen of Minneapolis to use the Minneapolis 311 Mobile App to let us know how we can make the City an even better place to live, work, and visit,” said Mayor R.T. Rybak. “Innovation around our 311 Center is at the heart of the City’s efforts to improve responsiveness and transparency, while saving tax payers money,” he added.
The City of Minneapolis has always been pioneering its use of technology and provided resources to the community to close the gap on the digital divide. City officials like Mayor Rybak have been using social media platforms to stay connected with the public and because the masses have turned to this communication platform.
What makes this project unique and a milestone, it’s the first local government customer that is utilizing and leveraging the Lagan Open311 cloud framework that supports the compatibility of a third party mobile app’s functionality.
“Since launching the Lagan 311 solution in 2006, the City answers between 1,000 to 2,400 calls per day on average,” said City of Minneapolis 311 City of Minneapolis First to Deploy KANA Lagan Open311 in the Cloud, Director Don Stickney. “Not only does the new Minneapolis 311 Mobile App give Minneapolis citizens a convenient and efficient way to report issues,” he added that “the Open311 integration enables the City to automatically and seamlessly respond to those issues outside of traditional contact center business hours and communication channels in a very cost effective manner.”