With some passengers facing delays of over two hours to be processed through passport control, complaints have escalated to such an extent that government ministers have become involved. Lengthy queues have been an issue throughout April as 11 airlines warned
of an impending problem prior to Easter.
In spite of prior warning of the problem the U.K. Border Agency stated it was not prepared to relax any immigration controls to ease the lengthy delays which arriving passengers were forced to endure.
Passengers described the situation at Heathrow as "incompetent" according to the Telegraph
. One frequent traveler wrote "Heathrow immigration is shambolic – and that’s on a good day," while another complained the delays were a "complete farce and a total embarrassment to the UK."
Home Secretary Theresa May has been urged to resolve the problem urgently before the Olympics, to avoid total chaos at immigration. According to Sky News
the immigration minister Damian Green has announced that the U.K. Border Agency is to recruit an additional 80 staff to improve efficiency and to deal with the huge increase in numbers the Olympic Games will attract.