A woman has initiated a lawsuit against Petco saying a piece of her dog's ear had been cut off during grooming and no one at the store told her.
Also, she alleges the store tried to glue the portion of the ear back on her pet.
A second dog owner says a piece of her dog's tail was cut off. Both complainants allege a Petco store in Kaneohe, Hawaii cut their dogs during the grooming process. A lawsuit was filed in state court on Feb. 13.
According to Hawaii News Now, Gladys Kapuwai took her Pomeranian-Maltese mix to Petco to be groomed last summer.
The dog owner noticed the dog had a cut on its ear after the grooming and took "Dodo" to the vet to have it checked out. Images of "Dodo" show a furry dog.
"Was dried, bloody, was dry blood, everything," Kapuwai said. "I noticed that at home, so when I took her to the vet, the doctor had told me it looked like they tried to glue it back," reported Hawaii News Now.
The plantiff's civil suit claims Petco attempted to reattach, either by glue or stitch, the ear, but did not disclose to the pet's owner that the dog had been injured.
Another plaintiff, Estelle Green, is also listed on the complaint alleging her dog was also injured during a grooming session at Petco.
Attorney Michael Green, husband of one of the plaintiffs, says his wife brought the family dog in for grooming and their pet came back filthy and with nails too short, which led to bleeding. Green also contends the tip of their dog's tail was cut off.
In the case of the detatched ear, the Star Advertiser reported Green said, "Within a matter of weeks, parts of the ears fall off on the floor. And when she [Kapuwai] took the ear to the vet, the vet, she looked at the ears under some microscope or magnifying device, and saw there was tape on the ears."
Unfortunately because the ear injury was not disclosed, this impacted the ability for the ear to be saved. Courthouse News interviewed Green, and the attorney said, "The part of the ear that fell off died, so it couldn't be reattached."
Green is representing both plaintiffs in this case.
KHON 2 reported Petco released a statement which said, "we take any animal care concerns very seriously and we are actively investigating these cases...we can tell you that we have very strong standards and policies in place for care and treatment of animals in our grooming salons." According to the New York NewsPetco gave a statement to the Associated Press which said they cannot comment on specifics at this time.
At this time the damages sought is unspecified. As this unfolds, another pet owner has reportedly come forward claiming her dog was mutilated at the same Petco store.
In 2007, another dog owner found her dog had a portion of its ear glued back after grooming at a now-closed down groomer. The Seattle Times had reported the owner was puzzled as to why her dog was in distress until she gave it a bath and the ear "floated away."