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article imageBest Buy cancels some online orders right before Christmas

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By Leigh Goessl     Dec 23, 2011 in Business
Best Buy has angered customers with an announcement that the company is unable to fill items ordered and has canceled these online purchases days before Christmas.
These aren't last minute shoppers either.
The Associated Press reported Best Buy made an announcement on Wednesday.
Mashable carried the full statement, "Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused, and we have notified the affected customers," Best Buy said.
Reportedly Best Buy has declined to indicate how many orders were impacted and which products were so much in demand they are out of stock.
Consumers that didn't, and won't, receive their merchandise in time for Christmas are furious.
According to Mashable, customers have "swarmed" the Best Buy forums.
Perusing the forums, one of the threads that pop out is titled, "i would like to thank Best Buy for killing Christmas!" posted by user jadams7816k. Other threads are titled, "Bestbuy is the Grinch!!!," and "How Best Buy single handedly ruined my Christmas."
The latter thread's author, cynlu20, said the order was placed back on Nov. 26. "To recap - after 19 days waiting and 3 hours tranferred to a total of 5 different people, I have no gift to give my children for Christmas. Thank you Best Buy, for rewarding a customer who in the past 3 - 5 years has bought a laptop, refrigerator, dryer and countless DVD's/CD's through you by ruining my children's Christmas."
The Street reported many of the canceled orders are Black Friday purchases.
Black Friday has become paramount for retailer competition, with Best Buy one of the leaders of the pack. Was Best Buy perhaps a bit overzealous this year in terms of chasing sales without planning an ability to deliver on promises made on those specially priced deals?
Whatever the reason for a cancellation or delay, many people are angered that their gifts aren't arriving for Christmas and, for some, it is a bit late to find a replacement for the selected item.
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