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article imagePoor telecom service providers risk losing licenses in Uganda

By Samuel Okocha     Nov 22, 2011 in Technology
Telecom companies in Uganda who fail to offer quality services may not get their operating licenses renewed, ICT state minister Nyombi Thembo says.
Most of Uganda’s seven mobile telephone service providers have had between 11% and15% of their calls dropped or blocked while Warid and Orange had 8.75% and 3.75% respectively, according to a recent survey by the Uganda Communications Commission UCC.
The result of the survey indicates that the telecom operators, which include Uganda Telecom, Airtel and MTN, have failed to meet the standard maximum of two percent dropped or blocked calls allowed in the east African country.
“Now that we have about 20 million mobile phone subscribers, what we need is quality,” IT NEWS AFRICA quoted Thembo as saying. “Before we renew a license we have to ensure that the service is excellent,” he added.
The ICT state minister was speaking at the opening of the Orange Telecom Expo at the UMA Exhibition Hall in Uganda’s capital Kampala.
The government has reportedly announced that telecom companies in Uganda might be subjected to a weekly survey to monitor service quality.
Telecom expo
On the Orange Telecom Expo, the company devoted November 18 to 20 to showcase its latest technology to customers.
Simplified ways of SMEs operations, Internet solutions and youth entertainment were some of the technology backed services showcased at the expo, reports IT NEWS AFRICA.
Mobile penetration in Africa
According to a recent report by the industry group GSMA, Africa is the fastest growing mobile market with subscribers across Africa growing by almost 20 percent in the past five years.
The number is expected to reach 738 million by the end of next year from the current 649 million connections.
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