After a recent BlackBerry service outage, Research In Motion is facing two class action lawsuits from users of the devices in both the United States and Canada.
Despite an apology from RIM's executives, a rather successful keynote, and an extension of free premium apps for BlackBerry users, two class action lawsuits are being filed over a recent outage which left countless customers without service for at least two weeks worldwide, but, mostly hit users in the Americas, Europe, the Middle East, and Africa, according to Mashable.
The lawsuit in the United States was filed by BlackBerry user Eric Mitchell and seeks compensation for "service fees as well as legal costs." The U.S. lawsuit was filed on Wednesday in California on behalf of Mitchell's expenses as well as all American users. According to MSNBC, California has a whopping 2.4 million BlackBerry users in the state.
The Canadian lawsuit, filed in Quebec on Tuesday, asks for a similar cash compensation as well as full responsibility of the outage, rather than just extending an apology and free apps. Reported by eWeek, the Canadian lawsuit reads that RIM "...does not properly compensate BlackBerry users who have paid for services that they were unable to use."
Currently, RIM is already facing a "transitional" period according to executives and a rapidly shrinking market share from competitors Apple and Google moving in with their own smartphones. As reported by Mashable, RIM currently sees $3.4 million per day in service revenue from their BlackBerry devices and although their user count has been declining, they still boast 16 million users in the United States alone, 70 million users altogether.
RIM was one of the first companies to create and sell a smartphone, BlackBerry having been introduced in 1999 and currently holds roughly 11 percent of the market share, making it fourth in global sales after Google, Nokia, and Apple.