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article imageNetflix back online after service disruption

By Sam Halaby     Jun 20, 2011 in Technology
Netflix, the popular online movie streaming service, is back online Monday after service was disrupted over the weekend due to a site outage.
Customer complaints flooded the service’s Twitter feed late Sunday night, reporting site access issues. Netflix responded to individual subscriber complaints via Twitter, advising them to contact their 24-hour customer support line, then issued a Tweet telling subscribers that they were working on resolving the problem.
Spokesperson Steve Swasey told The Washington Post that the outage was due to a “rare technical issue,” and not a widely-speculated hacker attack.
The online movie rental service has a subscriber-base of over 23 million in both Canada and the United States, offering online streaming via web-ready devices, such as video game consoles, as well as movie rental delivery.
A report released last week suggested that an increasing number of Netflix customers who stream online content are reducing and even cancelling their paid cable services. The report, which was based on a survey from 2010, said that those using Netflix are twice as likely to downgrade their cable TV packages as they were one year ago.
On Friday, a Netflix executive announced on their official blog that they had temporarily removed Sony movies released via the StarzPlay streaming channel, due to a “contract dispute”.
More about Netflix, Outage, Twitter, Tech support
 
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