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article imageSony's PlayStation Network Down, Affecting Users Worldwide

By Brenton Currie     Feb 28, 2010 in Technology
Sony's competitor to X-box Live, the PlayStation Network, appears to be down across multiple countries including Australia, America and parts of Europe.
Update: See this follow-up article on Digital Journal for the latest on the issues.
"We’re aware that many of you are having problems connecting to PSN, and yes, we’re looking into it," a Sony employee tweeted via the official Sony Twitter account. "Stay tuned for updates."
The issue appears to resolve around the service not letting users login to their PlayStation Network (PSN) account, but is also presenting some users with an 8001050F error code which usually occurs when user data has become corrupt. Of course, not being able to login to a PSN account also means some users are unable to play games at all which require you to be signed in.
"When they [users] try to load up certain games — including the just-released Heavy Rain — they receive the error code and the following message: “Registration of the trophy information could not be completed. The game will now quit.” After the message, the system reboots," Mashable reports.
"The problems seem to mostly affect older, “fat” models of the PS3. Slim models are either not impacted or affected far less frequently."
Part of the problem, according to popular gaming blog Joystiq, apparently could lie in the fact that some PS3 console dates are for some unknown reason having their dates reset to 12/31/1999, throwing the PSN servers out of whack because the service didn't exist back then.
A Sony spokesperson didn't respond to requests for a comment before this post was published [update: we've now heard back, see below], but either way, Sony seem to be assessing the situation, and we'll update once we know more or hear back.
Update 5: It's becoming more and more evident that the issue is hardware related (i.e. effects the older, non-slim version PlayStation 3's rather than the new slim line models) and that Sony will have to roll out an emergency update or instructions on how to fix the problem. This isn't confirmed, but expect to see more news about it shortly.
Update 4: We've finally heard back from a Sony spokesperson, who told us nothing new, only that the company is working on a fix and is aware of the problems.
"I can confirm that Sony Computer Entertainment are aware of the reported issue and are investigating the situation" he said.
Update 3: The PlayStation team have posted a quick update on their blog mentioning the fact that they now know what is causing the problem and have engineers working to fix the issue "as you read this". Here's the post in full:
We’re aware that many of you are having difficulty connecting to the PlayStation Network this evening. Those of you with “slim” PS3s (the 120/250 GB models) appear to be unaffected.
Know that we have narrowed down the issue and have engineers working to restore service even as you read this. We apologize for any inconvenience this may cause you, and genuinely appreciate your patience while we work to resolve this.
In the meantime, you may want to follow our Twitter account for the latest updates.
Update 2: For the past hour or so, there's been no more updates from Sony - leaving users wondering just what is going on. We've also had confirmation the issues are affecting users in other locations such as South Africa.
Users are also becoming increasingly worried that the bug or problem, whatever it may be, is deleting hard-earned Playstation Network trophies for games. This is unconfirmed, but worrying nevertheless. We're still on the hunt for an official comment.
Update 1: According to the official Sony Playstation Twitter account, the company are working to narrow down the issue, but believe at this stage "slim" units are unaffected.
"We're narrowing down the issue and continue to work to restore service to all. Updates as soon as we have them. Readers/followers are confirming that "slim" units (120/150 GB models) are connecting normally," the company has tweeted.
We're still hunting down an official comment, and will continue to update this article once we hear more.
More about Sony, Playstation, Network, Downtime
 
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