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In the Media

article imageBurger King Gives Singing Server the Royal Thumbs Down

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By Martin Laine
Feb 26, 2010 in Business
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For about the past four years, customers at a Concord, NH, Burger King have been getting an impromptu song along with their orders. The customers enjoyed it, but the district manager ordered the server to stop singing.
Chuck McMurphree, 27, has worked for Burger King for 10 years and is now a shift supervisor at the Burger King at the Steeplegate Mall in Concord. He doesn’t remember exactly when or why he began singing out the orders. He says it’s just a part of who he is.
But his vocal artistry days are over. His manager ordered him to quit singing. “I told him straight out that this was going to be hard for me because I have a happy outlook on life, and I express myself by singing,” said McMurphree about the order to stop singing. “It’s like telling me to stop being left-handed.”
But McMurphree has his supporters, including two local high school students who started up a Facebook page that quickly picked up 1,000 fans.
“Instead of singing, he’s just doing the orders in a boring way,” said Danielle Barreto, 16, one of the students. “He’s just so full-spirited. His singing just makes everyone feel good.”
“Chuck bring a lot of people joy,” said one of the Mall employees, a regular at the Burger King.
McMurphree has entertained elderly patrons who come to the mall to walk. Parents have brought their children so he can sing happy birthday to them.
Now, McMurphree has a new concern. He’s begun to worry that all the attention might cost him his job.
Burger King has not responded directly to the New Hampshire situation, but did issue a written statement about company policy that said, in part, “we expect our team members to follow these customer service guidelines.”
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