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Philippine-based Call Center to Employ Blind Persons Only

By Leo Reyes     Oct 19, 2009 in Business
A non-profit Filipino non-government organization (NGO) in cooperation with Asia Pacific Economic Conference (APEC) will open a call center in the Philippines that will employ blind and visually impaired persons only.
A Philippine-based institution that will employ blind persons only will open tomorrow in the Philippines. The call center is joint project of a unit attached to Asia Pacific Economic Conference (APEC) Digital Opportunity Center (ADOC) and Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired (ATRIEV), Inc.
ADOC provided the funds to set up the facilities and equipment while ATRIEV, an organization that pioneered in computer training for the blind, will administer the joint project.
Goodnewsphilippines.com reports:
The facility’s customized outbound call center software and refreshable Braille display as hardware will allow totally blind individuals to provide customer assistance while listening to the client on the phone and reading the responses in Braille.
With the technology, the blind will hopefully gain the same speed and efficiency as the sighted call center agent, ATRIEV said.
ATRIEV has provided IT-related training for the blind for the last 15 years, with the use of a screen reader – a software application that translates text to speech – and a screen magnification software.
Six totally blind, low vision and sighted graduates are currently being trained as trainors in Taipei, Taiwan, the headquarters of the the Asia Pacific Economic Cooperation (APEC) Digital Opportunity Center (ADOC)., the report added.
The new facility will be equipped with adaptive hardware and software custom made to the abilities and need of the blind.
ATRIEV is a computer school for the blind that was founded in in 1994 by a group of dedicated and reputable businessmen and professionals for the purpose of providing appropriate training to visually disabled or impaired persons in order to help them become productive members of society.
Members of ATRIEV's Board of Trustees include Peter Wallace, Chairman and five other members composed of Augusto Lagman, Sahlee Camposano, Thmas Ng, Joaquin Quintos and Fernando Camus.
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