A man in the United States just wanted to cash a check for his wife. He thought that he was going to do it on his lunch break because it wouldn't take too long however, the Tampa Bay Bank of America customer was denied cashing his check because he was not able to provide a thumbprint scan. It wasn't because he didn't want to it's just that he wasn't physically capable of doing so.
The BofA teller provided the man with two options; bring in his wife or open a new account. He replied, 'No thank you.'
After telling the bank teller that they were in violation of federal law, the teller responded, 'whatever.' Days later, he received a telephone call from the branch manager with an apology. He gave them advice that they should better adapt to situations such as this one.
The manager retrained the company's staff on company policies.