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UK holidaymaker sent to the wrong country

By Naved Akhtar     Feb 11, 2009 in Travel
Samantha Lazzaris was sent to Puerto Rico instead of Costa Rica and did not realise until she got into the taxi at the airport in Puerto Rico.
Miss Lazzaris had planned an adventure packed holiday combined with some voluntary work in Costa Rica but the travel agent in Bristol managed to book flights to the wrong country. The flight booking code for the airport in San Jose, Costa Rica is SJO which is only a letter away from the main airport in San Juan, Puerto Rico, SJU.
In order to get to her hotel the 33-year-old therapist had to fly to Miami then spend a sleepless night at the airport before getting through to a representative from her travel company, Thomas Cook at 6am local time the next morning.
Miss Lazzaris told the Bristol Evening Post: “I was told I signed the terms and conditions of the legally binding contract for the itinerary and therefore was accepting them. I had trusted Thomas Cook had ensured San Juan was the name of the airport near San José in Costa Rica, which is why I never questioned it.”
Thomas Cook have now agreed to compensate Miss Lazzaris.
This is not the first time someone has ended up at the wrong destination. Travel agent, Journey Latin America told the Times that tourists often find themselves in San Jose, California instead of San Jose, Costa Rica.
More about Puerto rico, Costa rica, Latin america, Thomas Cook, Uniited kingdom
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