The centre is staffed by behavioral health consultants, nurses, and many ex-military psychologists. Also see previous story: Mental Health Time Bomb in US
“We’re providing support to assist callers with questions regarding psychological health and traumatic brain injury,” said Army Brig. Gen. (Dr.) Loree K. Sutton, director of the Centers of Excellence.
“Getting the best possible information and tools, hassle-free, will empower and strengthen warriors and their families to successfully manage what can be confusing and disturbing circumstances.”
The center promotes resilience, recovery, and reintegration of servicemembers facing psychological health and traumatic brain injury issues while working to advance research, education, diagnosis, and treatment of these conditions, Sutton said.
Its staff is equipped to handle not only routine requests for information, but also questions about symptoms a caller may be experiencing. And staffers will help callers find appropriate health care resources within the Defense Department or with other federal agencies, she added.
“What we want to make sure is … that we provide the accurate information to allow folks to understand what’s really true,” Sutton said. “If we need to research a question, we’ll do the legwork and quickly reconnect with the caller.”
The outreach center will always be there for members, leaders, and health care providers of the Army, Navy, Air Force, Marines, Coast Guard, the reserve components and veterans, Sutton said.
Family members of servicemembers and veterans can call or e-mail the outreach center staff with questions pertaining to psychological health or traumatic brain injury.
The center can be reached by calling 866-966-1020 toll-free, or by sending an e-mail to firstname.lastname@example.org
“This outreach center will be a way where, even at 2 in the morning [and] whether you’re on the home front or downrange, … you’ll have someone at the other end of that line who cares,” Sutton said.