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article imageGot A Frozen Zune? Microsoft Now has a Solution to the Glitch

By Nikki Weingartner     Jan 1, 2009 in Technology
Technology is rarely without its glitches and for users of the original Zune, that glitch reared its ugly head: a mass freeze. Microsoft should have the problem resolved and users can connect their devices to their computers today after noon GMT.
Following a very frustrating event that launched nearly 20,000 complaints and comments at Zune.net on a thread entitled "Help-frozen zune!!!!," Microsoft has a plan.
According to a news report on CNN stating that the support site for Zune asks users of the first generation of iPod competition to:
"allow the internal battery to fully drain. Then, after noon GMT on January 1, 2009 (7 a.m. ET), users should recharge by connecting the Zune to a computer or AC power."
Matt Akers, a member of the Zune Product Team, was also quoted on the Zune site as saying the problem should "resolve itself after 7 a.m. ET Thursday" and named the cause of the glitch as a "bug in the internal clock driver."
Again, the problem was reported only on the older Zune 30GB model, originally released in 2006 to compete directly with the Apple iPod. There were no widespread reports of problems in the second-generation models, the 80GB or the 120GB Zunes.
The freeze was initially reported in a timely report provided by Digital Journal writer, Can Tran. However, at the time, there were no comments from Microsoft regarding the mass freeze that had users of the 30GB music player frustrated.
For some users, the device simply froze at one time, like several workers at a Toys R Us location in Puerto Rico. For others, it failed to operate on reboot once the bar reached 100 percent. Buttons failed to turn the device off and many simply had to wait until the batteries died.
Microsoft issued the following statement in regards to the glitch:
"Customers with 30GB Zune devices may experience issues when booting their Zune hardware. We're aware of the problem and are working to correct it. Sorry for the inconvenience, and thanks for your patience!" The company said it would keep users posted via the support page on http://www.zune.net/en-US/ (zune.net/support)."
For more information on the Zune glitch and recovery, please visit the Zune support page. As for the dubbing of the glitch as "Y2K9" or "Z2K9," in reference to the mass global hysteria surrounding the unsubstantiated Y2K fear that all computers would simply cease to work and the world would go dark, lets just let the music play!
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