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article imageGrocery Stores That Are On The 'A-List' And Those You May Want To Avoid

By Nikki Weingartner     Sep 15, 2008 in Food
How many times have you headed out the door to do a bit of grocery shopping only to find yourself overwhelmed with frustration because the service was awful? Well, now just add this list to your favs the next time you need a gallon of milk!
It seems that while for some, grocery shopping is a never ending hassle, for others it is a chore that seems more like sheer bliss. Well, not exactly. But still, some stores offer up fantastic service and happy customers while others leave shoppers feeling irritated at long lines.
In an article on, customers gave feedback as far as the best and worst places to buy groceries in the United States:
Wal-Mart: "We had about 3 items that we were carrying and they had 3 registers open with about 20 customers in each line"
Price Chopper: "Price Chopper has the rudest employees and they insist that you have to have one of their cards to get the bargain price"
WinCo: "The layout of the store is [in] complete shambles ... the aisles are also narrow, resulting in frequent gridlocks among various shoppers"
Stop & Shop: "I've never ever gone shopping and found a register with less then three people waiting to check out. The prices are outrageous and the refrigerated items are not rotated so that the new stuff goes in the back. Both stores have "I don't wanna hear it" managers [who] can rarely be found anyway"
HEB (Texas): "the employees are extremely nice, helpful and friendly. Their return policy is great"
Martin's (Tennessee): "The workers in the store still carry out your groceries for you and place them in your car. If you visit them often enough they begin to know you like family"
Big Y (New England): "The stores are consistently clean, there's a good selection of products, and the customer service is excellent"
Whole Foods (nation-wide chain): "They are a community-friendly store and always encourage shoppers to purchase local foods by having a "local farmers night" where you can speak with growers in your state"
So it seems that those stores making the cut offer great service paired with great products whereas those booted from the happy list were lacking in customer service skills and had problems with long lines, skimpy product availability and poor quality. It also shows how the smaller guys or more eco-focused chains tend to channel their energy on the customer experience rather than the "mega store" cost-cutting goal, although some of the best listers were discount price contenders.
The next time you head out the door to do some grocery shopping and you don't have loyal ties to a favourite store, stop in to one of these customer recommended stores and see if its worth it.
Happy shopping.
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