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article imageMoving Day Nightmares: A Bridge Too Low

By Carolyn E. Price     Jun 13, 2008 in Lifestyle
Think you are having a bad day? I am sure that everyone of us has their fair share of moving horror stories, broken dishes, scratched wood work. But how about when your moving company destroys everything you own?
The Consumerist website asks that very question: What do you do when your moving company destroys everything you own? After receiving an e-mail from a couple who had a very, very bad moving experience, an alumni association posted the story on Live Journal.
A couple who were moving from Boston to Oakland, CA, carefully packed all of their belongings onto a truck. The driver then took off for the cross country trek, and literally within minutes of leaving your property with all of your worldly possessions carefully tucked away in the rear of his truck, he promptly drives it under a bridge that is almost two feet shorter than the truck. Now, I can see a couple of inches, but miscalculating by almost two feet? The truck's height was 13', 6" and the bridge was 11' high.
Just to make their day a little bit brighter (or to add a proverbial cherry to the top of their lovely sundae of a move), the victims in this case were told by the moving company that they couldn't file a claim for damages until they'd paid in full for the move.
Who better to relate this story than the people who actually went through this delight:
Hello all,
This is my first time posting to this list and I'm hoping that someone will be able to help! My husband and I contracted with a moving company, Broadway Express, to drive our belongings from Boston to Oakland, CA. Yesterday, after the truck was packed by local professional movers, the Broadway Express driver drove down Mt. Vernon Street, turned onto Storrow Drive and promptly hit the Longfellow Bridge (11' clearance and a 13' 6" truck), shearing off the entire top and sides of the truck and distributing our belongings across the road. We have the standard moving insurance offered by this company, which is $0.60/lb. In retrospect, we should probably have tried to get better coverage, but who would have thought that the truck driver would try to scrape the top 2.5 feet off of his vehicle?
My question for the list is: does anyone have experience in dealing with a total moving disaster? How can we maximize our reimbursement? Most of the furniture was damaged and a good deal was totally destroyed. The moving company claims that we need to pay for the move in order to file a claim, so they have already charged my credit card. This was our first experience using professional movers and I can't say I enjoyed it.
Thank you in advance for any advice and let me know if you'd like to see pictures — I have a ton.
Unfortunate People
Photo by juldea
Unfortunate people, indeed.
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