The 911 Call From Hell

Buy an ad on DigitalJournal.com

When the non-responsive 911 call was investigated, the 911 operator is heard saying, "I "really just don't give a sh*t what happens to you."

On May 11, 2008, Sheila Jones called 911 in Nashville, Tennessee, after a life threatening assault by an ex-boyfriend, who remained in the vicinity of her home, repeatedly calling and threatening.

According to a NewsChannel 5 Report:

Sheila's first call was recorded at Metro Nashville's 911 Center at 2:08 p.m.

Sheila to 911: "Get the police here now. My life is threatened. Please God. Please God. Please God. Get me police over now. He's got a knife on me. My life threatened."

"I felt danger, I felt threatened, and I felt fear. It was like I was seeing myself being dead that day," Sheila recalled.

"And you wanted help?" Phil asked.

"I wanted help," she answered.

For Sheila, hearing that call - obtained by NewsChannel 5 Investigates - resurrected the painful emotions of that day.

Sheila: "Get out of my house."

911: "Is he a boyfriend?"

Sheila: "He's ex. Get out of my house. He's outside now. He just went outside."
"You're emotional, you're desperate and you call for help. Then what happened?" asked Phil.

"Nothing," Sheila said.

In fact, Sheila's 911 ordeal dragged on for almost three hours - through call after call.

Sheila: "They just keep on saying they en route, they en route, but they ain't came. It's been a long time. And he keeps calling me, threatening me."

911: "Alright, I see where you've called, and I'm gonna update them and let them know what all you've told me. OK?

Sheila: "Yes, ma'am."

"I got one call that said they were en route to you and a more important call came up so they diverted to that call," Sheila remembered.

"I'm saying a knife, my life. I'm wondering what kind of call they got. Was somebody actually dead then or something?"
So where was the officer? NewsChannel 5's investigation discovered he was out helping another officer on a traffic stop.

"That's so ugly," Sheila said bursting into tears when she heard that bit of information for the first time.

"Just sitting here, it feels like it just happened. That's how I feel right now, like it just happened just now, and to know that they put a traffic stop over that."
Two-and-half-hours into the ordeal Sheila called again. This time, she was told there was no one assigned to answer her call.

Sheila: "Nobody's coming out here?"

911: "Yes, ma'am. As soon as the sergeant gets an officer available, he's gonna send somebody out there."

Sheila: "What, do y'all want him to kill me - so you can put yellow tape around me and say we got there just for the death? Is that it? I don't understand."
"It felt like I was a test subject. We're going to see how long it takes before he goes back and actually kills her - that's what I felt like," Sheila said.
The worse part was what Sheila had not heard. The worst part was what the 911 call taker said after Sheila hung up the phone.

Sheila: "I'm scared to even leave out my f***ing house."

911: "OK, ma'am, I updated the call. We'll get somebody there as soon as possible."
Sheila: [Hangs up.]

911: "I really just don't give a s**t what happens to you."

"What kind of people have they got answering these phones?" Sheila asked. "He actually said that?"

"He actually said that," Phil assured her.
"You know, right now I'm scared as hell because if anything happened to me now, I can't even depend upon them. Who do I... who do I... what do I do?"

In the end Sheila called the mayor's office, and it was only then that police answered her call for help.

The mean spirited operator has been fired. But not for what he said about Sheila - he was fired because he failed his final exams.