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article imageMicrosoft Customer Service Calls Back, 10 Years Later

By Chris V. Thangham     Jan 15, 2008 in Technology
After providing tech support for one of its users, Microsoft customer service calls back whether the issue was resolved or not. In this case, the only problem was the fact it was 10 years later.
Brian’s parents received this call back from Microsoft late in the night. They called back again a second time and left a message.
Initially, Brian thought it must be someone trying to gather information but later found the source of the call was Microsoft who was replying to a tech support call he placed 10 years ago.
Brian had a problem with his computer known as the Blue Screen of Death, BSOD after he installed a Microsoft patch. He contacted tech support on Jan. 7, 1998. when they gave him a solution to try. They were supposed to call back the next day, only the Microsoft representative had written a wrong date to call back; instead of typing 1/8/98 he had mistakenly typed 1/8/08.
After seeing the date to call back, Brian received his call. Initially, Brian thought it must have been a Y2K error, but then realized it must have been the keyboard entry error, as the numbers “9” and “0” are next to each other.
Brian should be happy they called him back after 10 years. And he's lucky they didn’t make the mistake calling him 100 years later.
More about Microsoft, Customer service, Calls back
 
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