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E-mail outage strikes BlackBerrys

By RobotGod     Sep 8, 2007 in Technology
A software glitch shut down e-mail service for some BlackBerry users on Friday, and delays were still being felt many hours after the problem was fixed. They said no e-mails were lost in the shutdown
Yahoo reports that Research in Motion Ltd., the Ontario-based company that makes the mobile device, said no e-mails were lost in the shutdown that affected an unspecified number of customers in North America who subscribe to the BlackBerry Internet Service. Phone service and text messaging were said to be unaffected.
Even after e-mail service was restored, slowdowns persisted well into Friday night as message backlogs were being cleared out. The company did not give an estimate of when service would return to normal and did not specify what the software problem was all about.
"(Research in Motion) is continuing to monitor the situation and apologizes to customers for any inconvenience," the company said in a statement.
Also not affected was the BlackBerry Enterprise Server, which is a higher tier of software geared toward large businesses.
In the BlackBerry's eight-year history, outages have been rare, but the ones that have happened have prompted angry backlashes against the company due of its lengthy silences about what caused them and the cryptic explanations that eventually emerge.
The company waited two days after a major outage in April before bothering to tell customers that a minor software upgrade had crashed the system. It prompted grumbles from frequent users all the way up to the highest levels of business and government.
If they are up front with consumers, consumers will forgive most things. But silence does not translate well into business.
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