Microsoft's antivirus deletes users' e-mails
by RobotGod.
Microsoft has admitted that its Live OneCare security suite has been accidentally deleting some users' Outlook and Outlook Express e-mails when the antivirus program finds a virus in an e-mail attachment.
These deletions occur when the antivirus program finds a virus in an e-mail attachment. Instead of quarantining the e-mail, some people are reporting that entire .pst or .dbx files -- the personal folder where non-Exchange Server users' messages and other details are kept -- have been quarantined or sometimes even deleted.
One forum member on the Onecare forum said that if his file can not be recovered then this has done more damage to him than any virus in his 30 years of operating computers! They are saying that sometimes recovery is possible. A former admin said that this problem was reported over a year ago and fixed in 1.0 then it suddenly showed up in 1.5
The company is working on a solution and said that it could be be fixed by the next update on March 13th.
This is no surprise of course, given all of the problems microsoft is having at the moment. I will be very surprised however if this is fixed on the date given. What the forum member said seems about right. Microsoft is doing alot more damage then viruses, to many people. Will the news ever improve for MS?
Guard those emails in the meantime.